How We Treat You
All patient information is private and the confidentiality of patient information is maintained at all times.
The rights of every patient are respected with all information collected by The Clinic in providing you with health services deemed to be private and confidential. The rights of every patient are respected.
This practice complies with Federal and State privacy regulations including the Privacy Act 1998, the Privacy Amendment (Private Sector) Act 2000 and Victorian Health Records Act 2001 as well as the standards set out in the RACGP Handbook for the Management of Health Information in Private Medical Practice 1st Edition (2002). (Refer Section 6 Privacy and Security of Health Information).
Under no circumstances are employees of this practice to discuss or in any way reveal patient conditions or documentation to unauthorised staff, colleagues, other patients, family or friends, whether at the practice or outside it, such as in the home or at social occasions. This includes patient’s accounts, referral letters or other clinical documentation.
General Practitioners and staff are aware of confidentiality requirements for all patient encounters and recognise that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal.
Every employee of this practice is aware of the privacy policy and has signed a privacy statement as part of their terms and conditions of employment. This privacy statement continues to be binding on employees even after their employment has terminated. A full copy of of Privacy Policy is available on request at reception desk.
Patient Registration
Please download the Patient Registration before for your first appointment, or to update your personal details.
Your medical records are a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. It will, however, be disclosed to other organisations where required by law or, if necessary, for debt recovery purposes. Medical records may also be part of a randomly selected sample of medical records reviewed by a non-treating GP only, for accreditation purposes.
Federal and state laws ensure you can have access to your medical files. Please ask your doctor for more information.
Australian General Practice Accreditation
Australian General Practice Accreditation Limited (AGPAL) is a leading provider of accreditation and related quality improvement services to general practices.
Accreditation recognises the achievements of health care teams to meet the requirements of established Standards. The process is implemented with the goal of safe, high quality health care and continuous quality improvement of a health care service in mind.
What is quality improvement in primary health care? Quality improvement is a cyclic process of monitoring and review aimed at ensuring that a high standard of care and services is provided and maintained.
Practices accredited by AGPAL meet a set of Standards that ensure safe, high quality care is delivered to patients. These accreditation Standards focus on a range of areas including practice services, rights and needs of patients, quality assurance and education, practice administration, and practice facilities.